Tag: Twitter

Maximizing Return on Social Marketing: 5 Tips for Driving Social Engagement

Increasing engagement is a central component of social media management. As your company interacts with customers on various social networks, it’s important to take a proactive approach to engagement-driven marketing. Companies often talk about “doing social media.” Companies need to shift their mind-sets from “doing” social media to actually “being social” on Twitter, Facebook, Instagram, […]

Managing Summer Vacations for Your Customer Service Team

Summer’s here—and with it, BBQs, beach days, and vacation requests. While every manager wants his or her team to enjoy well-earned time off, it’s important to balance the need for recharging their batteries with ensuring adequate coverage. For customer service departments, this is especially a key challenge. These tips will help you get through vacation […]