Net Promoter Score (NPS) is a strategy you can use to better understand how you’re performing with customers. Here’s how to use it to improve your customer service.
Tag: Net Promoter Score
Customer satisfaction is often measured as part of your data strategy. Here are four metrics to focus on to increase customer satisfaction and the results that you generate.
Data provides decision makers with the context needed to make smart moves with their business. If you’re leading a call center, a number of different metrics can help you quickly dial into productivity: hold times, throughput, and whether customers have to call back. Yet through a different perspective, it’s helpful to look at customer feedback […]