Practical HR Tips, News & Advice. Updated Daily.
Million-dollar sales reps are rare—but they do exist, and your organization can strive for such success. We have tips from Sibson’s Sales Force Effectiveness Practice Leader Joseph DiMisa on how to get your sales team on the path to high earnings. Fewer than 3% of product sales reps make more than $500,000 a year. Push […]
by Dan Oswald Last week, my wife’s grandmother passed away at 98 years of age. She was a special lady who remained alert and curious until her last days. She was active on Facebook, keeping up with her great-grandchildren’s lives. So my family and I made the trip back to the Midwest for the funeral. […]
In today’s Advisor, we hear from a customer service expert on how training helps customer service representatives turn negative experiences into positive ones.
“Have you ever thought about what employees really want from a company and a manager?” asks business and leadership blogger Dan Oswald. What is it that really makes employees feel satisfied in their workplace? Among other things, having a manager who cares about them as people is part of being happy at work. Liberty […]
The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]
Focus on your culture, and the profits will follow, says Zappos’ CEO and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh. And the culture at Zappos is all about customer service. The company, known primarily for its Internet shoe business, does very little advertising, Hsieh says; instead, it counts […]
Guest columnist, Ryan O’Connell, confesses at HR.BLR.com® that sometimes it’s necessary to strip away all the preconceived notions about how to succeed in an industry, reshuffle roles, and take an untraditional approach to change things for the better. That’s even true—maybe especially true—in industries as steeped in tradition as winemaking. At NakedWines.com, O’Connell says his […]
If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]
In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]