Customer service managers are often focused on evaluating past performance and adapting current practices. Here is how to future-proof your customer service.
Tag: Customer Service
From Netflix to Amazon Unlimited, subscriptions are picking up steam. What role does customer service play in making your subscription business a success?
What can kids help us understand about the mind of a customer?
By keeping this intention at the forefront of your mind, you’ll see your customer experience radically transform.
These three podcasts will help you grow your skill-set and connect with your clients.
Customer recovery is what needs to happen when you’re on the verge of losing a customer. Here’s a closer look at how top brands train their teams.
As the marketing industry embraces technology more and more, customer service agents become even more irreplaceable.
There are three stereotypes everyone has of Customer Service agents—Is your team proving them untrue?
What should you do when an angry customer calls to complain about a specific customer service agent? It’s important to have a plan in place that both takes your customers seriously and is fair to your team. Here’s how to handle this kind of issue when it arises at your call center.
Self-service will only take you so far when it comes to a great customer experience.