Implementing a ChatBot for your business can seem like a great idea, but like any other tool, it has its major pros and major cons.
Tag: Customer Service
Good customer service is a habit—one that can be cultivated and practiced.
Your customer’s trust is the best advantage you can have in your corner.
Make sure your customer service agents are avoiding these mistakes in order to best help your clients.
Sell your products and services more effectively by understanding the difference between these two terms.
Today, customer experience is everything. Here are common experience and service mistakes to avoid.
Artificial intelligence is becoming an integral part of business today. Here are ways to encourage and develop AI-human collaboration in your customer service efforts.
Most companies’ departments are required to provide tangible results to prove their effectiveness. Here’s what that means for customer service.
It’s a tough job, but call center agents should remember just how important it is.
Is your business entirely online? You can still embrace world-class customer service.