Customer relationship management software platforms (CRMs) are a great way to interact with customers and keep everything organized. However, there are a ton of options on the market—which one is the best fit for your business?
Your customer service team is one of your business’s most important and most visible departments. Its role in smoothly resolving customer complaints and quickly processing orders can’t be overstated. However, customer service roles can become reactive, only answering queries when they come in and treating the rest of the time as downtime. What steps can […]
CRM systems play an important role in sales. Here’s how they help customer support, too.
Hiring first-year customer service agents is a great way to expand your team affordably. Here’s how to find the right agents for your needs.
Utilizing marketing technology is a no brainer. But how can it improve your customer experience?
Building rapport across different channels can be challenging. Here are some tips.
Can your customer service department benefit from an internship program?
The word FREE catches anyone’s eye. When Mailchimp announced the company is offering their marketing automation tool for free, marketers took note. Whether you are on the Forever Free, Monthly, Pro or Pay As You Go plan, you can now send personalized automations for no extra cost. By offering this service for free, Mailchimp hopes […]
In a recent Advisor, we talked about deal stages and understanding their different meanings. In today’s Advisor, we share how to align deal stages with your organization.
Customer success is an important factor in long-term retention and even closing a sale.