Don’t let blame be your fatal flaw.
Tag: call center
First impressions mean everything. Ensure your call center interactions are successful in the first 30 seconds of every call.
Tech should make the job of your call center agents much, much easier.
The people speaking with your customers need to hit these three goalposts every single call, or your customers may feel neglected.
Make sure your customer service agents are avoiding these mistakes in order to best help your clients.
Your customers and employees should have a clear understanding of what’s going on. Here’s how to make that happen.
Make sure you have these factors in place to serve your customers as well as you can.
Keeping call center costs as low as possible will help you to serve more customers in an efficient way.
Are abandonments hurting your call center KPIs? Here’s how to turn things around.
Customer recovery is what needs to happen when you’re on the verge of losing a customer. Here’s a closer look at how top brands train their teams.