Did you know that “60% of retail and e-commerce brands will implement AI” this year? Artificial intelligence (AI) refers to the process of computer systems completing tasks we’d typically expect humans to complete: translations, decision-making, and more. Brands are finding more and more ways to use AI to not only cut costs but also enhance […]
This is undoubtedly the year that artificial intelligence (AI) finds its way into just about every technology-related discussion on the planet. For marketers, AI brings a variety of consequences, and the possibilities are still emerging.
One of 2019’s greatest challenges will be balancing technology with morality.
Artificial intelligence (AI) is reshaping every area of business. Here’s how it’s impacting customer service.
Artificial intelligence might be the key to more sales and better results in the new year.
You’re developing your 2018 marketing budget and looking at your website. Here are four trends that should guide your spending.
Here’s why the new AI bot from Google could make a huge difference in terms of customer service.
Customer service leaders are at the forefront of dealing with customer relationships.
As humans, we have gotten used to a culture where our options are presented in a personalized way. We log onto streaming services like Hulu, and our personalized suggestions are presented. Our Facebook News Feed is presented by an algorithm aimed to show posts we are most likely to be interested in. When marketers are […]
While there was excitement surrounding chatbots when they were first introduced, the enthusiasm declined when consumer feedback was less than enthusiastic.