Your customer service team is one of your business’s most important and most visible departments. Its role in smoothly resolving customer complaints and quickly processing orders can’t be overstated. However, customer service roles can become reactive, only answering queries when they come in and treating the rest of the time as downtime. What steps can […]
Tag: Active Management
Promoting from within is a great way to grow your team’s capacity and forge long-term career paths for your marketing team. Here’s how to do it the right way.