Need some customer service inspiration? It’s time for a YouTube binge.
Every company encounters these three customers at some point during business. Here’s how to interact with them effectively and gracefully.
Before you can improve your brand’s customer experience, you have to know how people already feel about you. Here’s how to find out.
The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]
As more and more of your customer care is automated, how can you remain a real source of service?
As contact centers increasingly focus on streamlining their process to handle more calls in less time, it’s natural to hone in on metrics. The average time to handle a call gets the most attention, but an important drag on your overall productivity may be after-call work time. Here’s a closer look at what managers need […]
The fast food chain is known for more than chicken.
There are three stereotypes everyone has of Customer Service agents—Is your team proving them untrue?
In part 1 of this article, we discussed the importance of creating a sense of urgency in sales and how to express that urgency to a prospect. In today’s Advisor, we’ll cover another important topic for getting a positive response from a prospect.
As more brands take their products and services global, international marketing is in the spotlight. Here are trends to watch for in 2018.