Marketing Events

4 Customer Service Events Your Team Should Be Attending

Customer service events can help you learn more about industry best practices. Here are four that should be on your radar.

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With customer expectations on the rise, customer service professionals face tough challenges when it comes to delivering stellar service. Today’s customer service teams need to be familiar with customers’ needs and preferences, as well as new strategies and emerging trends to respond to them. The best way to keep your finger on the pulse of change is by heading to industry events, where other organizations share what they’re doing to win customers over.

These four customer service industry events offer professionals the opportunity to learn about the practices and possibilities that are shaping the future of customer service.

Smart Customer Service

Washington, D.C., April 29–May 1, 2019. Now in its seventh year, Smart Customer Service is where industry experts keep up with the rapid pace of ever-changing customer expectations. The conference spotlights technological innovations that help customer service professionals deliver stellar service and is appropriate for customer service professionals at all types of organizations, across industries, and at various career levels. Co-located with three other insightful conferences (CRM Evolution, SpeechTEK, and the Digital Experience Conference), Smart Customer Service offers attendees an all-access pass to learn even more.

ICMI: Expo & Conference

Fort Lauderdale, FL, May 13–16, 2019. If your team’s biggest concerns are practical advice and the pursuit of best practices, this is the conference for you. The event includes tons of takeaways from case studies, tours of local contact centers, and seven unique learning tracks. This year’s conference features Henry Winkler as the lone celebrity speaker, with other keynote speeches by industry leaders and authors. In addition to all the actionable takeaways, the conference is a busy networking event, with more than 1,500 attendees and more than 75 sessions.

Customer Contact Week

Las Vegas, NV, June 24–28, 2019. If you’re looking to learn customer service insights from big names, look no further than Customer Contact Week in Vegas. This year’s keynote speaker lineup, which includes Earvin “Magic” Johnson and Zappos CEO Tony Hsieh, promises to offer the event’s 2,500+ attendees some exciting takeaways. With more than 250 speakers across 7 tracks and more than 200 exhibitors, Customer Contact Week offers a huge networking opportunity for customer service professionals.

Customer SuccessCon

Denver, CO, June 4, 2019. Having been hosted by The Customer Success Association since 2013, Customer SuccessCon is a 1-day conference that takes place in cities around the world on different dates. With this year’s focus on “value provability,” the event will focus on supporting customer service leaders to “zero in on the monetary ROI of the continuing relationship.” Conference registration includes a 1-year executive membership in The Customer Success Association, which comes with full access to the association’s online library.

With this list of customer service events in hand, consider your team’s biggest challenges and opportunities this year, and decide how you can contribute to the future of your organization’s customer experience.