Category: Team Management

When you’ve put together a crack marketing team, you must constantly keep them pulling in the same direction. We’re here to help with best practices for hiring, evaluating, motivating, training, and compensating top marketing talent.

5 Tips for Scheduling Customer Service Team Shifts

Creating employee schedules is a time-consuming and often headache-inducing task for any manager, but it must be done. Fortunately, there are ways to make it less of a pain—for both yourself and your customer service agents. And in time, call center managers can improve their scheduling strategies and techniques to reduce frustrations even further.