Automating more of your customer service can be either a smart move or a big mistake.
Category: Customer Service
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
You can serve your customers without letting them run amuck.
Should you have different service options when your customers are spread across demographics? Here are some factors to consider.
Customer service managers are often focused on evaluating past performance and adapting current practices. Here is how to future-proof your customer service.
It’s important to get feedback from your customers on how you’re performing. Can you get meaningful input with just one survey question?
Speaking with someone who’s upset? Keep the situation as calm as possible.
One of 2019’s greatest challenges will be balancing technology with morality.
The challenge for customer service in 2019 is to automate as much as possible without losing that personal touch that is so valuable. Here are 7 customer service automation hacks to help bridge the gap between a personal touch and automation.
From Netflix to Amazon Unlimited, subscriptions are picking up steam. What role does customer service play in making your subscription business a success?
Cost is a key factor in deciding whether to go with on-premises or cloud technology. Here’s what you need to know.