In the world of customer service, times are changing—in terms of customer expectations and the technologies that can help you meet them. Here’s what you need to know.
Category: Customer Service
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
Emotional recognition technology might be able to help your customer service team better deal with customers who are upset. Here’s what you need to know.
The holidays are often the most stressful time of year for your customer service team. Here are five tricks to help them be more effective.
Working a call center this holiday season? Buckle up—it may be a bumpy ride.
Make sure your customer experience is merry and bright as the holidays roll around.
The biggest shopping season of the year is about to get under way. Be sure your customer service team is prepared for Black Friday and Cyber Monday with these tips.
To deliver world-class customer service, your team needs effective on-the-job training. Here’s how to offer it.
Customer retention is an important part of the overall marketing focus. Discover the trends that are driving that focus for today’s most successful businesses.
Artificial intelligence is reshaping the way many brands approach the customer service experience. Here’s how you can take advantage of this technology.
The handoff is one of the most common elements of a customer service call. Yet, many companies are getting it wrong. Here is how to handle the customer service handoff.