Category: Customer Service

The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.

7 Software Hacks to Automate Your Customer Service in 2019

The challenge for customer service in 2019 is to automate as much as possible without losing that personal touch that is so valuable. Here are 7 customer service automation hacks to help bridge the gap between a personal touch and automation.