The holidays are a crazy time for call centers. The time to prepare is now.
Category: Customer Service
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
Half the battle of customer service is embracing a positive, optimistic mindset.
Don’t let blame be your fatal flaw.
Shoppers need answers before they buy, which means they need them right now. Here’s what you need to know about the technologies that can help you provide better product support when your customers need it most.
As the old saying goes, time is money. One of the best ways to deliver an effective customer experience is to recognize that your customers’ time is money—and have solutions in place that address that fact.
Quick, accurate, pleasant customer service interactions make customers happy. Here’s what you need to know to speed up the delivery of customer service at your company.
First impressions mean everything. Ensure your call center interactions are successful in the first 30 seconds of every call.
Making sure your customer service department is working in alignment with the company’s objectives is crucial. Here’s how to make sure that’s happening.
High call volumes can take a toll on your customer service agents’ energy levels, but you can help reduce the effects. Here’s how you can help make sure every customer feels that your agents care every time he or she calls.
Don’t let shiny pennies or fancy trends distract you from what you know to be true.