“Customer experience” (CX) has been the top buzzword of 2019 and seems poised to stay in the spotlight in 2020. Here’s a closer look at why you may need a CX team.
Category: Customer Experience
Giving your customers a smooth sales experience will help everyone in the long run.
CX is more vital than ever. Here’s a roundup of employees who should be on your CX team.
Could augmented reality bring new dimensions to your customer experience?
The customer experience is everything in the way you do business. Here’s a closer look at why empowering employees may be your best strategy for supporting your CX.
Just when your data strategy was ready for the modern marketing landscape, the customer experience (CX) came along. Here’s what you need to know.
Could automation be the key to a better customer experience (CX)?
An increasing focus on the CX is driving every aspect of business. Here’s how to make sure your social strategy supports it.
Companies are increasingly turning their brands over to digital experience teams. Here’s how to know if it’s for you.
Many brands have a wonderful CX until it’s time for a quote. Here’s how a CPQ system can help.