feedback customer

Handling Onstage vs. Offstage Haters

Jay Baer’s Hug Your Haters is not just a book; it’s a collaborative research study between the Convince & Convert, Inc., president and Edison Research. The book acts as the new manual for customer service on social media, with suggestions for what to do that are based on data, not just supposed best practices.

Touchscreen tech at work

How to Set Up a Facebook Pixel

Whether or not you use Facebook’s advertising platform right now, it’s a good idea to implement a Facebook pixel on your website as soon as possible. The Facebook pixel is a specific type of code that integrates with your website and can help you target, optimize, and grow your current customer base.