Key performance indicators (KPIs) can be an immense source of stress for customer care or marketing teams. After all, they’re numbers and tracking and data—things many creative people tend to run from. They can also drag teams down into the mud. Instead of focusing on serving customers well, employees become overly focused on hitting metrics […]
A new year is nearly underway and with that, the demand for new productivity systems arises. Here’s how to decide if a bullet journal is right for you.
Autoresponders can help you forge better relationships with customers. Here’s what you need to know.
If you’re a marketer who’s focused on B2C, here are three trends to watch in the year ahead.
Need some customer service inspiration? It’s time for a YouTube binge.
Every company encounters these three customers at some point during business. Here’s how to interact with them effectively and gracefully.
Before you can improve your brand’s customer experience, you have to know how people already feel about you. Here’s how to find out.
The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]
As more and more of your customer care is automated, how can you remain a real source of service?