Category: Customer Service

The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.

4 Ways to Be a Better Listener

Listening to your customers is key to developing an ongoing relationship. Here are a few ways to help you better comprehend what your customers are saying.


4 Great Podcasts on Customer Care

Looking for a little customer service inspiration? Here are some podcasts for your morning commute that will kick your customer care game up a notch.