Many experts have declared 2018 “The Year of the Customer Experience.”
Category: Customer Service
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
As customer service agents work hard to deliver winning service during the holiday season, managers are thinking ahead. What training can you offer to take your agents into the next year and beyond?
When the holidays approach, some consumers can be pretty particular about how they’re greeted. Here are some factors to keep in mind.
As the marketing industry embraces technology more and more, customer service agents become even more irreplaceable.
Getting feedback from your customers is essential to making sure you’re constantly serving them effectively. But how can you get feedback that’s actually helpful?
Listening to your customers is key to developing an ongoing relationship. Here are a few ways to help you better comprehend what your customers are saying.
The handoff is one of the most common elements of a customer service call. Yet, many companies are getting it wrong. Here is how to handle the customer service handoff.
Customer recovery is what needs to happen when you’re on the verge of losing a customer. Here’s a closer look at how top brands train their teams.
Are your customers as happy with your service as you think? Here’s a closer look at why it’s important not to wait—and five ways to assess how you’re doing.
Looking for a little customer service inspiration? Here are some podcasts for your morning commute that will kick your customer care game up a notch.