Businesses and organizations looking to outsource call center and e-mail support are finding expert help in an often overlooked place—right here in the U.S. among the nation’s individuals who are blind or visually impaired.
Category: Contact Center
It’s the week before the holiday buying season comes to an end. Is your call center braced for the beginning of returns season?
Your e-mail list is a vital part of your marketing plan. Knowing these four numbers can ensure it stays healthy and thriving.
A trend that’s taking customer service centers by storm is hiring remote agents. Traditionally, a call center has been a physical office location where managers can work closely with agents to resolve customer problems. Today better technology is making remote agents a viable and affordable possibility. Here’s a closer look at the trend and how […]